Well, that's fucking dandy…
I've had a multi-year account with CloudGuru. It was useful when seeking new AWS certifications or brushing up for my re-sits. However, after they got bought by PluralSight, I set my account to not auto-renew as the content under the new site was not nearly as good as what had originally been available through CloudGuru, nor was it as good as what was available through Coursera or the CSP vendors' own learning-systems.
This morning, I get an email from PluralSight saying "You’ve renewed your subscription". Given that I'd set my CloudGuru account to not auto-renew and never set up new billing under PluralSight, this came as a bit of a shock. So, I clicked on the link in the email expecting it to allow me to view my account. I was presented with a login page for which I had no credentials. Similarly, hitting the "forgot my password" button never resulted in the promised password-reset email arriving.
Next, I checked the credit card account I previously had bound to my CloudGuru account. Unsurprisingly, I found a pending-charge from PluralSight. Contacted the phone number listed on the (pending) charge. Got dumped into a call-tree (naturally). Navigated the call-tree to sort out this billing "mistake". Got dumped into a hold-queue for nearly 15 minutes. Finally, the hold music ended and I was dumped over to a "there's no one available to answer your call: would you like to leave a message" automated-response. Uh... You couldn't have just dumped me straight to that if there's no one answering calls??? At any rate, I left a message. However, at this point, this all REALLY feels like a scam (or yet another private-equity enshittification cum cash-grab). I guess the best way that entities like PluralSight can make money off their acquisitions is to ignore the acquired companies' customers' wishes and just "convert"/renew them any way.
Fuck those guys.
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